The Evaluation Standard

We capture standardized snapshots of provider quotes called Quote Records. Each record represents what a provider would offer at a specific moment for a given transfer scenario.

For example: sending $500 USD from the United States to Albania, funded via debit card, delivered to a bank account.

Data points we capture:

• Timestamp of capture (UTC)
• Transfer corridor (sending and receiving countries, currency pair)
• Transfer amount
• Payment method (card, bank transfer) and delivery method (bank account, cash pickup, mobile wallet)
• Provider fees (fixed and variable)
• Exchange rate offered
• Net Delivered Value (destination amount)
• Estimated delivery time

These records enable us to track pricing trends over time and publish guidance on timing, volatility, and pricing patterns.

Net Delivered Value represents the funds delivered to the destination account after all fees and FX Spread adjustments are applied.

Calculation formula:

Where: \(S\) is the send amount, \(F\) is total fees, and \(r_{\text{provider}}\) is the provider exchange rate.

Example calculation:

• Send amount: $500 USD
• Mid-market rate: 18.50 MXN per USD
• Provider A: $5.00 fee, 18.00 rate → Net Delivered Value: 8,910 MXN
• Provider B: $1.99 fee, 18.45 rate → Net Delivered Value: 9,188 MXN

Provider B delivers 278 MXN more despite similar execution fees. The exchange rate difference accounts for the variation.

Important note: Final checkout amounts may differ from our quotes due to promotional offers, identity verification requirements, payment method variations, or exchange rate movements between quote capture and transaction completion.

Many providers generate revenue by offering exchange rates below the mid-market rate. This difference, known as FX Spread, represents an embedded cost to the sender.

We calculate FX Spread by comparing the provider's quoted rate to the mid-market reference rate at the exact same timestamp. Exchange rates fluctuate throughout the day, so accurate timing is essential for fair comparison.

Calculation formula:

Where: \(r_{\text{mid}}\) is the mid-market reference rate at capture time, and \(r_{\text{provider}}\) is the provider quoted rate at the same time.

When reliable timestamp alignment or data quality cannot be confirmed, we prioritize transparency and clearly indicate reduced confidence levels rather than making assumptions.

We update provider quotes regularly, with update frequency varying by transfer corridor and provider availability. High-volume routes receive more frequent updates.

Quality metrics we monitor:

• Quote capture timestamps
• Provider quote success rates
• Accuracy of quotes versus actual checkout amounts

Data sources (in order of reliability):

• Provider APIs and partner feeds (highest accuracy)
• Affiliate and distribution integrations
• Real transfer tests on selected corridors

We continuously work to expand direct API integrations to improve data freshness and reliability across all corridors.

Several factors may cause the final checkout amount to differ from our quoted amount:

• Promotional offers: First-time user bonuses or limited-time promotions
• Identity verification: KYC requirements may affect transfer speed and applicable fees
• Bank fees: Intermediary banks may charge separate fees not included in provider quotes
• Exchange rate movements: Rates fluctuate continuously throughout trading hours
• Payment method differences: Card-based transfers typically incur higher fees than bank transfers

If you notice a discrepancy between our quote and the provider's checkout amount, please report it with the following details: transfer corridor, amount, quote timestamp, provider name, and a screenshot if available. We address confirmed issues within 48 hours.

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